Privacy policy

This policy explains what personal information ZZ Marts, the trading name of Zam Zam Traders, collects when you visit or buy from this store, how it is used, and who it is shared with.

Who we are

Zam Zam Traders, trading as ZZ Marts, is a security-electronics retailer and installer with stores in Karachi and Lahore, Pakistan. For any question about this policy or your data, contact support@zzmarts.com.

What we collect

Information you give us. Your name, delivery address, billing address, email address and phone number when you place an order or contact us. Site and requirement details when you submit an installation request.

Information collected automatically. Device and browser type, IP address, time zone, the pages you view, and the site you arrived from. This is collected through cookies and similar technologies.

Payment information. Card and payment details are handled by our payment providers and are not stored on our servers.

How we use it

  • To process, pack, dispatch and deliver your order.
  • To contact you about your order, a delivery problem, or a warranty claim.
  • To quote and schedule installation work you have requested.
  • To screen orders for fraud and for risk on cash-on-delivery orders.
  • To improve the store, our product range and our service.
  • To send marketing messages, where you have asked to receive them.

Who we share it with

We do not sell your personal information.

We share only what is necessary, with:

  • Shopify, which powers this store and hosts our order data.
  • Courier companies, so they can deliver your order. They receive your name, address and phone number.
  • Payment processors, to take payment securely.
  • Analytics providers, which receive usage data about the site.

We may also disclose information where we are legally required to, or to protect our rights.

Cookies

Cookies are small files stored on your device. This store uses them to keep your cart working, remember your preferences, and understand how the site is used.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop the cart and checkout from working correctly.

How long we keep it

Order records are kept for as long as needed to support warranty claims, returns, accounting and tax obligations. Marketing contact details are kept until you unsubscribe.

Your choices

  • You can ask for a copy of the personal information we hold about you.
  • You can ask us to correct anything inaccurate.
  • You can ask us to delete your information, where we are not required to keep it.
  • You can unsubscribe from marketing at any time, using the link in the message or by emailing us.

Email support@zzmarts.com for any of the above.

Children

This store is intended for use by adults. We do not knowingly collect personal information from children.

Security

We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy to reflect changes to our practices or to legal requirements. The date below shows when it was last revised.

Contact

Email: support@zzmarts.com
Karachi: 0321 9221031. Shop #4, Al Bilal Hotel, Hassan Centre, Sohrab Katrak Road, Saddar (Regal), Karachi
Lahore: 0308 3260009. Shop #36, Mashallah Center, Mall Road (Shahrah-e-Quaid-e-Azam), Lahore

Zam Zam Traders, trading as ZZ Marts.